Handling of personal information on the Ohana website
The website operated by Ohana (hereinafter referred to as “the Company”) pays close attention to the personal information of our customers. Personal information provided by customers through this website will be handled with the utmost care.
When requesting personal information
The Company's website requests the input and transmission of personal information from customers in the following cases.
- Lodging reservations
- Dining (restaurant and ryotei) reservations
- Reservations for weddings, banquets, and other services
- Purchase products in our online store
- Requests for various materials Inquiry form
Purpose of use of personal information
The Company will use your personal information in the following cases.
- When used in the course of providing services such as lodging, meals, banquets, and products.
- When used for the purpose of introducing the Company's new products, services, and others.
- When the Company needs to contact the customer for any reason.
- When the Company uses the information as statistical information in a form that does not identify individuals for the purpose of improving the Company's website, services, and products.
Scope of collection of personal information
The personal information received by the Company from customers is the minimum required information for the provision of services, and the Company will not make the provision of other information a condition for the provision of services.
Storage of personal information
Personal information received from customers will be stored only as a record of the provision of the requested services, and will be deleted after a certain period of time.
Provision and disclosure of personal information
The Company will not provide or disclose personal information to third parties except in the following cases.
- For the maintenance and management of various reservation/purchase systems, contractors to whom we have imposed confidentiality obligations with respect to the operation of such systems
- When the customer has given consent
- When required by law
Preservation of personal information
The Company has established an Information Management Committee to promote information management and to protect personal information from unauthorized access.
- We take safety measures to ensure the security of personal information, both in terms of operational management and systems, in order to prevent unauthorized system access, loss, destruction, falsification, and leakage.
- Saved profiles are stored on systems protected by mechanisms (firewalls) that prevent external access.
- The Company's website does not use cookies to collect customer information. The Company collects access records (access logs) to collect information on the Company's website, but the Company will not use such information for any purpose other than to provide statistical information regarding the operation of the Company's website and to investigate the cause of unauthorized access or others.
Corporate structure
The Company implements the necessary security measures and supervises outside contractors appropriately to ensure that all employees protect customers' personal information.
Personal information at linked websites
In order to provide useful information and services to our customers, the Company's website introduces links to the websites of other companies and organizations. We are not responsible for the collection and handling of personal information on linked websites.
Changes to the “Personal Information Protection Policy” section of the Ohana website
Any changes to the information on this page will be posted on this website.
Inquiries
Contact information for inquiries regarding the handling of personal information on the Company's website
Ohana
1 Shinhokamachi, Yanagawa, Fukuoka 832-0069, Japan
TEL 0944-73-2189 FAX 0944-74-0872
E-mail : info@ohana.co.jp
